2025 CSSPS Call Centre Number: The Ghana Education Service (GES), in collaboration with the Ministry of Education (MoE), has successfully kept to its official roadmap for the 2025 Computerized School Selection and Placement System (CSSPS). As of today, September 9, 2025, the timeline has reached another milestone with the release of explainer videos to guide Basic Education Certificate Examination (BECE) candidates on how to check their school placements.

This follows the earlier confirmation of BECE results on August 23, the opening of the first window for choice confirmation (August 27 – September 1), and the extended window which concluded yesterday, September 8.

With just days left until the official release of the 2025 SHS, SHTS, and TVET placement results on September 17, the Ministry is strengthening its communication efforts to ensure a smooth process for candidates and parents.

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New Official Call Centre & WhatsApp Support

As part of its fraud-prevention and support mechanisms, the Ministry of Education has released the official CSSPS contact lines for public use:

📞 Call Centre Line: 0541548223
💬 WhatsApp Support: 0244908957

These channels have been set up to help parents, guardians, and candidates report any concerns or challenges related to placement, and to ensure cases are addressed swiftly by the technical support team.

Placement Process: Key Reminders

The GES has once again emphasized that school placement is completely free of charge. Parents and candidates are urged to disregard fraudsters and middlemen who claim they can influence the process for money. Any such demands should be reported immediately to the Ghana Police Service or the Office of the Special Prosecutor (OSP).

How Placement is Determined

Placements are merit-based, considering factors such as:

Raw BECE scores
Competitiveness of the selected school
Programme demand (Science, Business, Technical, etc.)
Boarding or day preference
Catchment area considerations

This means candidates with the same aggregate may not necessarily be placed in the same school.

Timeline Moving Forward

September 9, 2025 – Explainer videos released
September 16, 2025 – Call & Resolution Centres activated nationwide
September 17, 2025 – Official release of SHS/SHTS/TVET placement results
October 18 – 20, 2025 – Reporting of first-year students to schools

How to Check Placement on September 17

Visit cssps.gov.gh
Enter your 10-digit BECE Index Number plus the last two digits of the examination year (e.g., 100000000025 for 2025).
Provide your Date of Birth used during registration.
Click “Sign In” to view placement.
Print or save the placement notice for enrollment.

Frequently Asked Questions (FAQs) – 2025 CSSPS Placement

1. What is CSSPS?

The Computerized School Selection and Placement System (CSSPS) is an automated system managed by the Ministry of Education (MoE) and the Ghana Education Service (GES). It places BECE candidates into Senior High Schools (SHS), Senior High Technical Schools (SHTS), and Technical and Vocational Education and Training (TVET) institutions based on merit and candidate preferences.

2. When were the 2025 BECE results released?

The West African Examinations Council (WAEC) officially released the 2025 BECE results on August 23, 2025.

3. What is the timeline for the 2025 CSSPS placement?

Here is the official schedule released by GES:

August 23, 2025 – BECE Results Released
August 27 – September 1, 2025 – First Window for Choice Confirmation
September 1 – September 8, 2025 – Extended Window for Choice Confirmation
September 9, 2025 – Explainer videos released
September 16, 2025 – Call & Resolution Centres Activated
September 17, 2025 – Placement Results Published Online
October 18 – 20, 2025 – Reporting of First-Year Students to Schools

4. How do I check my 2025 placement?

From September 17, 2025, candidates can check their placement by:

Visiting cssps.gov.gh
Entering their 10-digit BECE Index Number + last two digits of the exam year (e.g., 100000000025 for 2025).
Providing the Date of Birth used during registration.
Clicking “Sign In” to view placement.
Printing or saving the placement notice.

5. Is placement free of charge?

Yes! Placement is 100% free. Neither MoE, GES, nor WAEC charge any fees for placement. Beware of scammers who ask for money to influence the process.

6. Who do I contact if I face issues with placement?

The Ministry of Education has introduced official support channels:

Call Centre Line: 📞 0541548223
WhatsApp Support: 💬 0244908957
Portal Chat Box: Available on cssps.gov.gh

You can also visit any Resolution Centre from September 16, 2025, for in-person assistance.

7. How do I report fraud or suspicious activity?

Report immediately to:

Ghana Police Service
Office of the Special Prosecutor (OSP)
Or use the official CSSPS call/WhatsApp lines

Remember: placement is free and cannot be influenced by third parties.

8. What determines school placement?

GES has clarified that placement is merit-based and considers:

Raw BECE scores
Overall aggregate
Competitiveness of the selected school
Demand for the chosen programme (Science, Business, Technical, etc.)
Boarding/Day preference
Catchment area considerations

9. Why do two students with the same aggregate sometimes get different placements?

Placement isn’t based solely on aggregates. If two students both score Aggregate 10, the one with higher raw subject scores or who selected a less competitive programme/school may secure a place at their preferred school, while the other may not.

10. What happens if I do not like my placement?

Candidates who are not satisfied with their placement may:

Apply for Self-Placement through the CSSPS portal (subject to available vacancies).
Visit a Resolution Centre for guidance.

11. What is Self-Placement?

Self-Placement allows candidates who did not get placed in any of their chosen schools to manually select a school from the list of institutions with available vacancies. This is done only through the CSSPS portal.

12. When do first-year students report to school?

All placed candidates are required to report to their respective schools between October 18 – 20, 2025.

13. Can parents or guardians influence placement through officials or “protocol”?

No. GES has emphasized that placement is strictly merit-based and protocol placements are illegal. Anyone promising such services is a fraudster.

14. What if I made an error during choice confirmation?

The Ministry provided two windows for corrections (August 27 – September 8). Candidates who failed to correct errors within this period must wait for placement results and then seek assistance at a Resolution Centre.

15. How do I use the new chat box on the CSSPS portal?

To report issues via the portal:

Click on the chat box icon on cssps.gov.gh
Enter your name, phone number, and email address
Provide your BECE Index Number & Exam Year
Type your concern or question
Click Submit

A support team will review and respond promptly.

16. What are common scams to avoid?

Fake cut-off point lists shared on social media
Individuals demanding money for placement
Unverified websites that claim to provide placement services
Always rely only on: cssps.gov.gh and the official GES/MoE communication channels.

17. What if I forget my BECE Index Number?

Candidates must retrieve it from their school or WAEC records. Without it, placement cannot be checked.

18. Will there be congestion on placement day?

Yes, the portal often experiences high traffic when results are released. To avoid congestion, candidates are encouraged to:

Check early after release
Use reliable internet connections
Avoid multiple failed attempts that may block access temporarily

19. Can guardians check placement on behalf of students?

Yes. Parents or guardians can check using the candidate’s Index Number, Date of Birth, and examination year.

20. Where can I get official updates?

Follow only these sources:

CSSPS Portal: cssps.gov.gh
Ministry of Education official statements
Ghana Education Service (GES) press releases

Conclusion

With the release of official contact lines, WhatsApp support, and explainer videos, the Ministry of Education and GES have demonstrated their commitment to transparency and accountability in the 2025 school placement process.

Candidates, parents, and guardians are strongly advised to rely solely on official communication channels—the CSSPS portal (cssps.gov.gh), the new call line, and WhatsApp support—for assistance and updates.

The government has assured the public that every report will be addressed promptly, ensuring that all stakeholders experience a smooth and credible placement exercise.

Reported By: Justice Donkoh | GESHub.org