The Controller and Accountant-General’s Department (CAGD) has released an important update regarding ongoing challenges affecting the CAGD payslip download system, Electronic Salary Payment Voucher (ESPV), e-Payslip portal, and mandate number generation for public sector workers in Ghana.
According to official communications and notices from both CAGD and major third-party institutions such as the Teachers’ Fund, employees are currently unable to access their January 2026 payslips, generate mandate numbers, obtain One-Time Passwords (OTPs), or confirm their loan affordability status.
This development has temporarily disrupted salary verification processes, loan applications, and related payroll services nationwide.
Why CAGD Payslip Download Is Currently Unavailable
The disruption has been attributed to a major system upgrade being carried out on the CAGD ESPV and e-Payslip platforms. The upgrade is intended to enhance system efficiency, security, and long-term reliability for public sector payroll management.
During this upgrade period:
- Employees cannot download their CAGD e-Payslips
- ESPV validation is temporarily inaccessible
- Mandate numbers cannot be generated
- OTP requests are failing
- Affordability checks for loans are unavailable
CAGD has assured all stakeholders that the issue is temporary and that systems will be fully operational shortly.
Impact on Loans, Mandate Numbers, and Affordability Checks
The Teachers’ Fund has confirmed that the system failure affects all third-party institutions using the CAGD platform, not just a single organization.
As a result:
- New loan applications cannot be submitted
- Pending loan applications are currently on hold
- Members cannot generate mandate numbers required for loan processing
- Affordability calculations linked to January 2026 payroll data are unavailable
Affected members are advised to remain calm as discussions between the Teachers’ Fund and CAGD are ongoing to resolve all technical bottlenecks.
January 2026 Payslip Access Update from CAGD
Members attempting to access their January 2026 payslip through the CAGD e-Payslip portal will currently encounter errors or system downtime. This does not indicate a salary payment failure but rather a temporary system unavailability caused by the ongoing upgrade.
CAGD has emphasized that:
- Salaries have been processed
- Payroll data remains secure
- No employee data has been lost
- Full access will be restored once upgrades are completed
Official Assurance from CAGD
Checks conducted by stakeholder institutions confirm that CAGD technical teams are working assiduously to restore all affected systems. The goal is to ensure:
- Seamless CAGD payslip downloads
- Functional ESPV verification
- Smooth mandate number generation
- Reliable loan affordability assessments
- Improved overall user experience on the CAGD platforms
Employees and members are encouraged to exercise patience while final testing and deployment are completed.
What Public Sector Workers Should Do Now
Until the CAGD systems are fully restored, employees are advised to:
- Avoid repeated login attempts that may overload the system
- Refrain from submitting new loan applications
- Monitor official CAGD announcements and institutional updates
- Contact their HR units or unions only for urgent clarifications
- Ignore unverified social media rumors regarding payroll failures
District Secretaries and institutional leaders have also been requested to inform members accordingly to prevent panic and misinformation.
When Will CAGD Payslip Download Resume?
Although no exact restoration date has been officially announced, CAGD has stated that the systems will be fully operational shortly. Based on similar past upgrades, full access is expected once system testing and optimization are completed.
Employees are advised to regularly check the official CAGD website: cagd.gov.gh
Final Thoughts
The current challenges with CAGD payslip download, mandate number generation, and ESPV access are part of a broader system upgrade aimed at improving Ghana’s public sector payroll infrastructure.
While the temporary disruption has affected January 2026 payslip access and loan-related services, assurances from CAGD indicate that a permanent and more efficient solution is imminent.
Public sector workers are encouraged to remain calm, patient, and informed as CAGD works to restore all services.
Source: GESHub.org
When will epayslip system be restored?
U need to work hard n stop the excuses with due respect, 2months to restore e -payslip. We are making John Mahamas success difficult. Meanwhile people have been paid to do this. Oh Ghana nti dab3n smh